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In the terminal

Accessibility at MSY

The terminal is step-free, and help is split between your airline, TSA and the airport. Here is who to ask for what.

Checked October 12, 2026 against the sources listed below

Wheelchair or escort to the gate
Ask your airline when you book and again at check-in. Airlines provide wheelchair help through the airport by law.
Help through security
Call TSA Cares ahead of your trip. TSA Cares
Deaf or hard of hearing
Dial 711 and ask the Louisiana Relay Service for (504) 303-7700, Airport Communications. Visual paging shows on the flight information screens.
Adult changing tables
In the family restrooms on Level 2 before security (to the right of the checkpoint) and after security next to Shake Shack
Rental cars
For special needs at the Rental Car Center, MVI Field Services: (615) 318-3108

Source: airport amenities page; car rental page. The airport says the whole building is free of architectural barriers.

Your rights

US rules cover help boarding, connecting, wheelchairs and mobility devices. See the US DOT page on passengers with disabilities.

Sources

  1. TSA Cares (help with screening)
  2. Airport: Amenities (lounges, Wi-Fi, nursing rooms, accessibility)
  3. Airport: Car rentals and Rental Car Center
  4. US DOT: Rights of passengers with disabilities

Last checked October 12, 2026. Spotted something out of date? Details at the airport change often; the airport's website and your airline have the final word.

More for your trip

Terminal guideLevels, concourses A, B and CSecurity, PreCheck and CLEARCheckpoint hours, PreCheck and CLEARCheck-in and baggageBag drop, claim and lost bagsFood and shopsLocal favorites and national brandsLoungesClub MSY, Delta Sky Club, United ClubWi-Fi and amenitiesFree Wi-Fi, charging, nursing rooms